This week we’re continuing our “Tips and Tricks for Latitude” series of posts by highlighting an important feature that can help with troubleshooting and employee communication – RF terminal shadowing.
Shadow RF Terminals
The ability to shadow RF terminals is a feature that Latitude has enabled for a while, but it was previously only accessible through the Latitude Management Console and on a limited basis. But since shadowing a terminal has a lot of beneficial applications for employee training, management and troubleshooting, we’ve made it easier for everyone to use. You can now access this function from Latitude Web. Here are the steps required:
- Click on the Shadow RF Terminals icon on the welcome screen, and log into the Shadow console.
- Scroll down to the user you want to shadow, and select Shadow Terminal. This will give you access to a list of the last 50 transactions by that user and let you watch all of their activity in real time.
- If you need to reach a specific employee or all employees at once, you can hit the Send Message button to send a message to one specific RF terminal, or to all active terminals. This function comes in handy when calling a group meeting or asking questions to other team members.
- Last but not least, you can restrict access to the Shadow RF feature by editing permissions in the Access Rights Profile.
Why do it?
If someone has questions about a specific pick or order, sometimes checking this record can solve it. You can also shadow a terminal to see exactly what an employee is doing during the workday, which is especially useful if you have concerns about productivity.
Shadowing also makes it possible to troubleshoot remotely. For example, if you have an employee at a separate location, and there are consistent problems with a specific task, shadowing that terminal and walking through the process can help a manager or experienced staff member isolate and resolve the problem.
So that’s the new and improved Shadow RF feature in Latitude. If you have a suggestion for a new Latitude feature, or a specific problem you’re trying to solve, please let us know. You can reach our support team at 1-888-627-9797.
For more tips, tricks and Latitude hacks, come see us in person at the Latitude User Conference in San Diego, May 22-24. Info and tickets at https://www.pathguide.com/PathGuideLatitudeUserConference2016.aspx