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"My daily ship status has now eclipsed the 99% mark.  Our customer satisfaction has improved and error and daily ship edits are minimal.  Our company is expanding and bringing on new business daily.  The ability to train my employees all aspects of the WMS has given me the diversity I have been looking for.  OUTSTANDING!!!"

John Shruga, Warehouse Manager
E & R Industrial Supply
Sterling Heights, MI

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The Warehouse: Where Much Business Intelligence is Stored

By Michael Dortch

A single warehouse can be a monstrously massive management challenge, on multiple levels simultaneously. Goods, vehicles, conveyor belts, people, hardware, software - a massive juggling act on a good day.

Therefore a great crucible and proving ground for business processes, and a great source of "real-life" business intelligence (BI). Which I'm defining as "knowledge that helps to improve business operations in credibly demonstrable and measurable ways."

In this context, a single warehouse can be a treasure trove of actionable intelligence focused on getting orders fulfilled and goods in and out the door, metaphorically and otherwise. So imagine what one could learn - and what one really needs to know - to manage East and West coast US facilities. Or to ship more than 3 million unique orders containing more than 40 million items , many with localized and personalized messaging, to thousands of locations worldwide. Then, imagine managing all of this effectively with manual, human-driven tools and processes.

Welcome to Synq Solutions, a provider of marketing, merchandising, and training solutions from literature fulfillment and campaign measurement to on-demand production and delivery of regulatory compliance documents for financial services providers. And the company that, when faced with the above challenges, decided to take a more technology-enabled approach.

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