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"Not only does Latitude do everything for Eldorado they were told it would do, but we have a knowledgeable staff dedicated to helping our customers be successful.  Everyone [at PathGuide] is accessible and most importantly responsive.  Eldorado’s conversion to Latitude was the most enjoyable software implementation like no other."  

Douglas Hunter, Warehouse Operations Manager
Eldorado Trading Company
Broomfield, CO

 

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What Better Time to Encourage Productivity

Eric From the Pres CasualIn this challenged economy, legacy processes to handle warehouse functions become quite visible, especially as transaction volume, from receiving to shipping, slows.

What a great motivator to identify, isolate and reduce any idling that may be occurring among the warehouse staff.  Or better yet, simplify the required work to service customer orders in the most efficient and effective way possible.  Speed shipments, reduce returns and optimize your gross margins doing it.

So far so good, but what about the warehouse worker?   Let's say you've supplied state of the art tools to make the job easier and achieve better control of inventory along the way.   Perhaps you're providing flow racking, conveyors, carousels, fork trucks or a warehouse management system because it's what you need to get the work out.  Work such as, physically receive, reconcile POs, process sales orders and track all item movements to, from and across the warehouse.  

But it's really about people you're told.  So you train them.   And maybe improve some procedures and fix processes that worked well 47 years ago for that special customer grandpa bagged.

Enter the stimulus package.  Not the "free" money raining down from Uncle Sam or residual cash from Bernie Madoff.  It's about stimulating the warehouse rank and file to strive toward continuous improvement and be "rewarded" for their efforts.   After all in this economic climate (as in any climate for that matter), employee loyalty may only be held captive because a better offer isn't readily apparent. 

Assuming your business is a long-term venture, unless you've dressed it up to sell it off, step beyond the fear of turnover and give positive feedback to those who have the last chance to get the shipment correct.  That includes everyone in the warehouse.   Whether you decide to reward employees through a pay-for-performance approach or more casual incentives, you'll need visibility into who's doing what by when. 

The most ideal way to track employee performance within a warehouse is though reports generated automatically from a warehouse management system.   Performance metrics can compare individuals or teams doing specific tasks, across zones, across branches, during specific time periods, etc.   What's more you can record performance against individual pay policies to account for regular hours, overtime, weekends, and so on. 

Set standards to graph your progress.  Review the trends, post team results and intervene to apply course corrections where necessary.   Cross train functions and have your leaders help the laggards so you're all rowing together for the sake of your customers.   And for the sake of your business?  Keep the stimulus going!

 

Thanks for your support,

 Eric Signature 

 Eric C. Allais

President & CEO