"With PathGuide's WMS Latitude we have improved efficiency throughout our entire organization. We are able to do more work with fewer people and fewer mistakes. Our ability to take PO's up to 4:30pm and get them shipped that same day has given us a competitive advantage within our industry. We can get a days work done in a day!"
Midwest Equipment & Supply
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An Operational Obsession
To set itself apart in the British Columbia market, E.B. Horsman & Son focuses on operational excellence grounded in warehouse management
By Doug Chandler, Executive Editor
So this electrician walks into the counter area at E.B. Horsman & Son's largest branch, in Surrey, British Columbia. He picks up a few of the usual items from the self-serve displays - some connectors, some cable ties - he walks up to the counter, and says, "Gimme 16 meters of three-conductor two." The counter salesperson hits a few buttons and before the electrician even has time to get to the coffee maker, the coiled wire appears on the counter.
This may be a bit of an exaggeration, but it's no joke. Far from it, according to Roy Bragg - it's the experience every customer should have every time he walks in the door.
Bragg, as vice president of operations for Vancouver-based E.B. Horsman & Son, is charged with managing and fine-tuning the behind-the-scenes operations of one of the largest independent electrical distributors in Canada. The company stakes its reputation on operational excellence above all else.