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Russ  Raburn, Operations Manager
Tile City
Chico, CA

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An Operational Obsession

To set itself apart in the British Columbia market, E.B. Horsman & Son focuses on operational excellence grounded in warehouse management

By Doug Chandler, Executive Editor

So this electrician walks into the counter area at E.B. Horsman & Son's largest branch, in Surrey, British Columbia. He picks up a few of the usual items from the self-serve displays - some connectors, some cable ties - he walks up to the counter, and says, "Gimme 16 meters of three-conductor two." The counter salesperson hits a few buttons and before the electrician even has time to get to the coffee maker, the coiled wire appears on the counter.

This may be a bit of an exaggeration, but it's no joke. Far from it, according to Roy Bragg - it's the experience every customer should have every time he walks in the door.

Bragg, as vice president of operations for Vancouver-based E.B. Horsman & Son, is charged with managing and fine-tuning the behind-the-scenes operations of one of the largest independent electrical distributors in Canada. The company stakes its reputation on operational excellence above all else.


Read full article "An Operational Obsession" in Electrical Wholesaling